Samir

Orange customer

Lyon

29 yo

Passionate
Careful
Jocks

Hearing impairment
Deaf, fluent in sign language

Biography

Samir became deaf following contracted meningitis at the age of one year. His first language is sign language. He is bilingual, sign language and written English.

He does not consider himself handicapped, he has always been deaf and communicates normally with other deaf people.

Frequently used apps

  • Instagram

  • Roger Voice

  • LinkedIn

Digital uses

Samir is a photographer. For his work he must also write articles. He constantly uses the internet to do research related to his reports. He equipped himself with a powerful PC for storing and editing his photos. On the move, he relies on his tablet and his phone.

Thanks to a dedicated Orange package, he has unlimited SMS and MMS and a good internet connection, which allows him to call his deaf friends in Visio. He also adopted the Rogervoice app to help him communicate with hearing people.

Equipment

  • Computer : fixed PC with 2 large screens including 1 of 27''
  • Mobile phone : 5” HD screen smartphone with dedicated mobile plan, voicemail by SMS and RogerVoice application
  • Other(s) : 10'' tablet with twin card option
  • SLR camera

Digital disability situations

Unreachable audio content

On the Web, any audio content (podcast or video) not accompanied by at least a text transcript angers him. When Samir comes across a report including an interpretation in sign language, he sends the link to all his deaf contacts.

Improvable transcription

On the phone, Rogervoice is convenient, but the transcription is sometimes funny or even incomprehensible, especially if the person hesitates, gets angry, articulates too much or is in a noisy environment or poorly covered by the network.

Evasive subtitles

Many videos have incomplete subtitles. Often the voice-overs or the music are forgotten.

Last minute meeting

When a meeting is planned at the last moment, Samir does not necessarily have time to book a Sign Language interpreter or call on the velotype service.

Daily frustration

  • When a person speaks to a third party rather than addressing him directly and/or limits himself to utilitarian exchanges with him.
  • In a group, when people start talking at the same time or talk with their hands in front of their mouths.
  • Not being able to watch a French film because the subtitles have only been provided in a foreign language.