Accessibility statement: Orange Digital Accessibility Guidelines Web Site

Context

Orange SA continues to expand inclusive and accessible services so more people can benefit from digital technology and feel confident using it.

Orange is commited to make its internet, intranet, extranet websites and its mobile applications accessible in accordance with article 47 of Law No. 2005-102 of February 11, 2005.

In order to do so, Orange implements the following strategy and actions:

Digital Accessibility Multi-year Plan 2024 - 2026.

Actions performed over the years and action plan for the current year.

This accessibility statement applies to Orange Digital Accessibility Guidelines Web Site.

Conformity level:

"Orange Digital Accessibility Guidelines Web Site" is partially compliant to the criteria with WCAG version 2.2, level AA.

ORANGE SA refers to the WCAG international recommendations version 2.2, level AA. Here is the correspondence link between the RGAA and the WCAG (french).

The analyze was carried out via la Va11ydette.

Tests result

Global compliance

97%

Average compliance

99%

The compliance audit carried out by ORANGE SA reveals that:

  • 97% of WCAG level A and AA criteria are met.
  • For your information, the average compliance rate of the online service is 100%.
Summary by levels
Level A AA Total
Number of criteria 31 24 55
Compliant 17 16 33
Non-compliant 0 1 1
Not applicable 14 7 21
Compliance 100% 94% 97%
Compliance rate by pages according to the two levels of criteria A and AA
Criteria / Level Compliant / A Compliant / AA Non-compliant / A Non-compliant / AA Not applicable / A Not applicable / AA Compliance rate
Home + Common Elements 17 14 0 0 15 10 100 %
Applicable Framework in France 13 13 0 0 19 11 100 %
Contact 13 12 0 0 19 12 100 %
Web Test 16 14 0 0 16 10 100 %
IOS Developer 14 13 0 1 18 10 96 %
Android Develop - Vocal navigation 14 13 0 0 18 11 100 %
Essentials for documentation 12 12 0 0 20 12 100 %
E-learning - Storyline 360 13 13 0 0 19 11 100 %
Articles 15 15 0 0 17 9 100 %
Article - Towards an Accessible Digital Single Market 14 14 0 0 18 10 100 %
Glossary 9 10 0 0 23 14 100 %
Some personas 14 12 0 0 18 12 100 %
Persona - Samir 14 12 0 0 18 12 100 %
Good digital accessibility practices for Samir 14 12 0 0 18 12 100 %
Fact sheets 14 13 0 0 18 11 100 %
Fact sheet Accessibility Web (pdf) 10 2 0 0 22 22 100 %
Accessibility 13 12 0 0 19 12 100 %

Content not accessible

All non-conformities have been identified and addressed by the appropriate teams. Below is the list of WCAG criteria that are not compliant:

Non-compliances

List of non-compliant WCAG criteria :

  • 1.4.5 Images of Text, Level AA

Establishment of this accessibility statement

This declaration was established on 6/10/2026.

Technical specifications of the site

  • HTML
  • CSS
  • JavaScript

Testing environment

The verifications were performed with the following software combinations:

  • Chrome 148.0 and NVDA 2025.3
  • Firefox 140.11 and NVDA 2025.3

Methods and Tools to evaluate accessibility

  • Manual testing: Stylus, ANDI, HeadingsMap, Colour Contrast Analyzer, Web Developper 3.0.1
  • Functional testing: NVDA 2025.3, Keyboard navigation

Pages which have been the subject of compliance verification

The verification audit was performed on the following pages using the Orange va11ydette:

  1. Home + Common Elements : https://a11y-guidelines.orange.com/en/
  2. Applicable Framework in France : https://a11y-guidelines.orange.com/en/planning/legal-framework-in-france/
  3. Contact : https://a11y-guidelines.orange.com/en/contact/
  4. Web Test : https://a11y-guidelines.orange.com/en/web/test/
  5. IOS Developer : https://a11y-guidelines.orange.com/en/mobile/ios/development/
  6. Android Develop - Vocal navigation : https://a11y-guidelines.orange.com/en/mobile/android/development/vocal-navigation/
  7. Essentials for documentation : https://a11y-guidelines.orange.com/en/content-and-communication/essentials-checklist/
  8. E-learning - Storyline 360 : https://a11y-guidelines.orange.com/en/content-and-communication/e-learning/
  9. Articles : https://a11y-guidelines.orange.com/en/articles/
  10. Article - Towards an Accessible Digital Single Market : https://a11y-guidelines.orange.com/en/articles/EAA-law/
  11. Glossary : https://a11y-guidelines.orange.com/en/glossary/
  12. Some personas : https://a11y-guidelines.orange.com/en/persona/
  13. Persona - Samir : https://a11y-guidelines.orange.com/en/persona/samir/
  14. Good digital accessibility practices for Samir : https://a11y-guidelines.orange.com/en/persona/samir-best-practice/
  15. Fact sheets : https://a11y-guidelines.orange.com/en/articles/fact-sheet-accessibility/#fact-sheets-list/
  16. Fact sheet Accessibility Web (pdf) : https://a11y-guidelines.orange.com/en/res/memos/dev-web/Web-Fact-Sheet-Orange.pdf
  17. Accessibility : https://a11y-guidelines.orange.com/en/accessibility/

Feedback and contact information

If you are unable to access content or a service, you can contact the site manager to be directed to an accessible alternative or obtain the content in another form.

We welcome your feedback on the accessibility of this site. Please let us know if you encounter accessibility problems by sending an email to accessibility.group@orange.com.

Legal remedies

You have reported to the website manager an accessibility problem that prevents you from accessing content or one of the portal's services and you have not received a satisfactory response, in this case: