Orange accessibility guidelines

What is digital accessibility?

Digital accessibility is about making the access to digital information possible regardless of the nature of a person’s disability and how they consult the information. It involves different technologies such as the Web, videos, Word and PDF documents, but also digital television or mobile phones.

It is not a question of increasing the number of information outlets, but of respecting functional, graphical, technical and editorial rules that will enable everyone to access information no matter what tools they use.

Who is concerned by digital accessibility?

Being disabled is not limited to what other people can see. Also, it is not necessarily a permanent situation and it can happen to any of us at some point in our life.


The following quotes are a great example of that:
  • The subtitles are useful to me because my mother tongue is not French,
  • It is useful not to be forced to print in colour to understand this map,
  • After working the whole day in front of a screen, reading text in small fonts gets more difficult.

Situations of handicap

Hearing impairment

  • Deaf people
  • Hard of hearing people
  • Deaf-blind people
  • Difficult speech perception in noisy environments
Suitable solutions: adding scripts or subtitles

Visual impairment

  • People with low residual vision or those with an uncorrectable vision
  • People that can barely distinguish colours or not at all (colour blind, achromatopsia)
  • People highly sensitive to colour brightness
  • Blind people
  • Deaf and blind people
Suitable solutions: tablet with Braille support, speech synthesis, display customisation.

Cognitive impairment

  • Dyslexia, memory, concentration, comprehension
  • Solving problems
  • Reading
  • Language
  • Reasoning
Suitable solutions: prioritization and simplification of the information, giving importance to the page layout.

Motor and physical handicap

  • Gesture coordination disorder (dyspraxia)
  • Muscular dystrophy
  • Rheumatic disease
  • A broken arm
Suitable solutions: suitable devices (mouse, keyboard...)

Equipment handicap

Accessibility rules serve beyond situations of identified handicaps. Digital accessibility brings comfort for all the following:
  • Mobile device and smartphone users
  • Low bandwidth users
  • Elderly people
  • Noisy environments such as open space, shops, reception…
  • Inappropriate equipment (black and white printer…)